Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your information.
Last updated: November 2024
Origin Bean Coffee ("we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we use it.
By using our website and services, you agree to the collection and use of information in accordance with this policy. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
Personal Information
When you request samples, place orders, or contact us, we collect information such as your name, email address, phone number, company name, and shipping address.
Business Information
We may collect information about your coffee roasting business, purchasing preferences, and order history to better serve your needs.
Technical Data
We automatically collect certain information about your device, including IP address, browser type, and pages visited through standard web analytics.
How We Use Your Information
Order Fulfillment
We use your information to process sample requests, fulfill orders, and provide customer support.
Communication
We may send you updates about your orders, new coffee offerings, harvest reports, and relevant business communications. You can opt out at any time.
Service Improvement
We analyze usage patterns to improve our website, services, and customer experience.
Legal Compliance
We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
Data Protection & Security
Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction. This includes SSL encryption, secure servers, and access controls.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Third-Party Services
We use trusted third-party services (Supabase for database, payment processors, shipping carriers) that comply with data protection regulations. We do not sell your personal information to third parties.
Cookies & Tracking
Essential Cookies
We use cookies necessary for website functionality, such as maintaining your session and remembering your preferences.
Analytics
We use analytics tools (such as Google Analytics) to understand how visitors use our website. You can opt out of analytics tracking through your browser settings.
Cookie Control
Most web browsers allow you to control cookies through settings. However, disabling cookies may limit your ability to use certain features of our website.
Your Rights (GDPR Compliance)
Access & Correction
You have the right to access, correct, or update your personal information at any time. Contact us to request your data.
Data Portability
You can request a copy of your data in a structured, commonly used format.
Erasure
You have the right to request deletion of your personal information, subject to legal retention requirements.
Withdrawal of Consent
You can withdraw consent for marketing communications at any time by clicking unsubscribe in our emails or contacting us directly.
International Data Transfers
As an Ethiopian-North American company, we may transfer your information between Ethiopia, the United States, and Canada. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
We use secure cloud services and implement contractual protections to ensure your data remains protected regardless of where it is processed.
Children's Privacy
Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes.
Questions About Privacy?
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: privacy@originbeancoffee.com
General Contact: sales@originbean.coffee